Overview
Concierge is essentially your own personal Wingmate customer support line, designed to ensure you always have a direct link to the assistance you need. This guide will walk you through the simple steps required to identify your designated account manager.
You will learn exactly how to access their full profile and view vital contact details, such as their direct phone number and email address.
What is Wingmate Concierge
Concierge is Wingmate’s exclusive, white-glove service tier designed to act as an extension of your own team. Beyond standard troubleshooting, the Concierge Club provides proactive, ongoing partnership long after your initial training is complete. It is the ultimate assurance that your business goals are being prioritized every day.
By upgrading to Concierge, you move to the front of the line with prioritized handling for all inquiries and technical assistance. You gain direct access to a dedicated Account Manager Representative who knows your pipeline inside and out, ensuring you never have to explain your business context twice.
Key Benefits of the Concierge Club:
Hands-Free Data Management: We handle the heavy lifting for you, including mass updates, reassignments, flagging, and complex data changes within your pipeline.
Unlimited Training: As your team grows, we grow with you. We provide individual onboarding and training for every new representative you hire.
Strategic Insight: Receive custom reports on pipeline activity and tracked intel to drive better decision-making.
VIP Perks: Enjoy exclusive access to Wingmate events, webinars, and specialized content.
How to See your Account Manager
Step 1: Login to Wingmate with an Admin Level Account
- Login to an account with access to the Admin Console
- You should see these options in the side navigations:
- Admin Console
- Pipeline Settings
- Team Management
- Enterprise Payouts
- Admin Console
Step 2: Click on Admin Console
- Click on the Admin Console button
Step 3: View your Account Manager
- Your Account Manager and their contact details will be visible on the left side of the console
Tips & Best Practices
- Feel free to contact your account manager when you run into any bugs or defects on Wingmate
- Account managers can help bring your ideas for Wingmate to staff